Magic Quadrant for MSSPs, North America. Gartner RAS Core Research Note G, Kelly M. Kavanagh, John Pescatore, 16 April , R Secureworks is positioned in the Leaders quadrant of Gartner’s Magic Quadrant Report for Managed Security Services, Worldwide. Gartner’s Magic Quadrant for Managed Security Services by Symantec’s global SOCs and retained in the North American data center.

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Gartner Magic Quadrant for Global Managed Security Service Providers | Secureworks

This is evidenced by the types of firms seeking to brief Gartner on their security service offerings, and by Gartner customers, who increasingly mention previously unknown MSSPs in discussions about prospective service providers. Customers of CompuCom’s IT services that americaa seeking to add security services, and enterprises looking to meet PCI or financial compliance requirements, should evaluate CompuCom.

Business model includes the process and success rate for developing features and innovation and service delivery capabilities.

Gartner is a registered trademark of Gartner, Inc. Guardent has provided a high level of support to managed service customers. Symantec Symantec provides security monitoring and security mswps services, messaging security services, and a range of security software products.

Symantec has maintained the top-notch analysis and support capabilities that Riptech developed.

Supply Chain Supply Chain. CompuCom’s focus on specific markets and its core IT services business makes it less visible to enterprise buyers looking for MSS-specific capabilities. Ubizen has limited visibility or channel support in the United States.

Pricing remains a strong factor in procurement. Broad IT services providers that typically manage security devices as part of larger outsourcing deals. Enterprises also take advantage of managed services for UTM devices to provide monitoring or management to remote-office or branch-office locations. Ability of the vendor to understand buyers’ wants and needs and to translate those into products and services.


Enterprises looking for an established service provider capable of delivering a broad range of security services in multiple regions should consider Verizon Business.

Solutionary gets good marks from customers for service quality and for flexibility in its service design, delivery and SLAs. Other services include endpoint security, log management services and help desk. Canadian firms seeking MSSs for multifunction firewalls or network-based firewalls, or those seeking to use an incumbent service provider for MSSs, should evaluate Allstream. In the SMB and enterprise remote-office scenarios, service providers may deploy their own technology, rather than a commercial multifunction firewall, to deliver the security functionality.

Perimeter recently experienced top management changes, and consequently added technology development resources to expand its offerings, delivery options and target markets.

With its Transportation Security Agency contract win, it has begun to see increased market penetration. MSSPs are proposing services designed to meet compliance requirements for example, monitoring server logs or payment systems, or providing Web application firewall services. MSSP customers need to have access to several levels of data and reports to feel that they maintain control. Multiregion MSSPs approach this in one of two ways: Factors include the quality of the organizational structure including skills, experiences, programs, systems and other vehicles that enable the organization to operate effectively and efficiently on an ongoing basis.

2018 Gartner Magic Quadrant for Global MSSPs

Select Next Security Initiative Timeframe: These service providers are often strong contenders for enterprises requiring frequent interaction with MSS analysts, flexible service delivery options and strong customer service. HP and netforensics Security Information Management solutions Business blueprint Executive Summary Every day there are new destructive cyber-threats and vulnerabilities that may limit your organization. Sprint must sharpen that focus to include a dedicated, customer-facing consulting and support organization.


MSS prospects looking for services that can be quickly deployed at multiple locations, such as branch offices or retail, and can be bundled with help desk and network services, should consider Nuspire.

Unisys has network operation centers worldwide, and can leverage its outsourcing and integration business to win managed security service work. Symantec very often appears among the finalists in MSS evaluations by Gartner customers, and has become more competitive and flexible on pricing and service packaging.

VeriSign can correlate some unique data feeds with MSSP data, such as domain name systems and payment fraud sources.

Magic Quadrant for MSSPs, North America – PDF

SecureWorks offers services based on customer-owned technology or its own technology, which provides flexibility for pricing and delivery models. What You Need to Know 1 von 22 What do they do? NitroSecurity develops high-performance security.

Toggle navigation Who we serve current. This includes deal management, pricing and negotiation, pre-sales support and the overall quadfant of the sales channel.

Talk to Gartner now and learn the benefits of becoming a Gartner client. Visionaries Companies in the Visionaries quadrant have demonstrated the ability to turn a strong focus on managed security into high-quality service offerings for the MSS market. The more widespread availability of these services from IT that vendor.